Projects
My transition from teaching young children to developing corporate training materials in the Healthcare Customer Service vertical demonstrates my versatility and expertise. By applying engaging, student-centered strategies to corporate contexts, I create instructional content that aligns with business objectives and delivers impactful learning experiences.
Click the titles or images below to view my work.
Rise 360 Course
This eLearning equips call center agents with the skills to effectively identify and address third-party billers during phone interactions.
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It was built out in Rise 360 to include interactive content, knowledge checks, and scenario practice.
Storyline 360 Course
This eLearning introduces educators to the QSSSA (Question, Signal, Stem, Share, Assess) method, a structured approach for teaching that enhances students' understanding and engagement in the classroom.
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The course engages learners in the content, provides knowledge checks, and assesses learning through scenario-based practice.
Synthesia Video
This video introduces customer service agents to the concept of Manual Pricing, providing a foundational overview that prepares them for more in-depth training in subsequent sessions.
Synthesia is an innovative video platform that transforms scripts into AI-generated characters and voiceovers, while offering tools for creating custom visual content.
Instructor Led Training
​This engaging, animated content was created in PowerPoint for facilitators to use in a virtual classroom setting (via Zoom). It provides call center agents with a comprehensive understanding of how to read and interpret both medical and hospital claims.
Instructor Led Training
This interactive, gamified content was designed in PowerPoint for use by facilitators in a virtual classroom setting. It provides call center agents with a comprehensive understanding of timely filing within medical claims and guides them on how to determine if a claim should be denied based on timely filing criteria for different lines of business.
